Frequently Asked Questions

Labees is Qatar's marketplace for local fashion designers. You discover and buy clothing, abayas, accessories and jewellery from independent Designers in one place, with one checkout and delivery to your door.

Each item is sold by the Designer shown on its product page. Labees runs the marketplace, takes your payment securely, arranges delivery and is your point of contact if anything goes wrong.

Sign up on the website or in the Labees app with your name, email, Qatar mobile number and a password. In the app you can also continue with Google. We send a code to confirm your email or phone number.

Yes. You pay once for your whole bag. Each Designer then prepares and ships its part as a separate order, with its own delivery fee and tracking.

Debit and credit cards (Visa and Mastercard) through our payment partner's secure payment page. Cash on delivery is not available.

Yes. You enter your card details on our licensed payment partner's secure page, and Labees never sees or stores your full card number.

When you complete payment. If a Designer can't fulfil your order, or your cancellation is confirmed, you get a full refund to your card.

Enter the code at checkout for that Designer's order. Codes may give a percentage or fixed discount, or free delivery, and may have a minimum spend, expiry date or usage limit.

Anywhere in Qatar. Drop a pin on the map at checkout so the courier can find you easily.

A flat delivery fee per Designer order, shown at checkout before you pay. Look out for free-delivery coupons.

Ready-made items usually arrive within 1–3 working days after the Designer accepts your order. Made-to-order items take longer because they are made for you.

Go to My Orders in the app or on the website. You'll see each step: waiting for the Designer, accepted, out for delivery and delivered. We also send notifications as your order moves.

Not after payment. If the order isn't out for delivery yet, you can request a cancellation and place a new order with the right address.

Yes. While it is waiting for the Designer, cancel it from My Orders and it is cancelled and refunded right away. Once it is being prepared, you can request a cancellation and the Designer decides. Once it is out for delivery it can't be cancelled. Made-to-order items can't be cancelled once the Designer has started making them.

Report it within 48 hours of delivery from My Orders → Report a problem, with photos. If we accept it, you choose an exchange (when available) or a refund, and we collect the item at no cost to you.

No. Because our Designers make small collections, we only accept returns for items that are damaged, wrong or missing. Check the size guide before ordering, or contact us if you're unsure.

We start your refund within 5 working days. Your bank may take another 5–14 days to show it. Refunds always go back to the card you paid with.

Pieces made specifically for you using the measurements you enter when adding them to your bag. They are not refundable, so double-check your measurements before paying.

Report it within 48 hours of delivery from My Orders, with photos. If the Designer didn't follow your measurements, they will alter or remake it for free, including collection and redelivery. If they can't do that within 14 days, you get a full refund.

Choose "Forgot password" on the sign-in screen and follow the code we send you. For your security, our team cannot see or set your password.

In the app, go to Profile → Delete account, or contact us. See our Privacy Policy for what we keep for accounting purposes.

Yes — once you've received an order, you can rate and review the items in it.

Apply through the Labees designer portal at portal.labees.qa. Our team reviews every application and guides approved Designers through setting up their store.

Open a support request from the Help Center in the app or on the website, email info@labees.qa. Our team replies Sunday to Thursday, 9 am to 6 pm.