Privacy Policy
This policy explains what personal data Labees collects when you use the Labees website and apps, why, who we share it with and the choices you have. Labees is operated by Labees for Digital Brokerage Platform W.L.L., Doha, State of Qatar, which is responsible for your data. We handle personal data in line with Qatar's Law No. 13 of 2016 on Personal Data Privacy Protection.
1. Data we collect
You give us
- Account details: first and last name, email address, Qatar mobile number and password (stored encrypted, never in readable form). If you sign in with Google, we receive your name, email and profile picture from Google.
- Delivery details: addresses you save or enter at checkout, including the map location you choose, building, floor and landmarks, and the recipient's name and phone number.
- Orders: the items you buy, prices, coupons used and, for made-to-order items, the measurements you provide.
- Support and reviews: messages, photos you upload when reporting a problem, and product reviews you write.
- Newsletter and sign-up list: if you join, your email address, name, mobile number, preferred language, date of birth (optional) and a record of your consent (when and how you agreed).
Collected automatically
- Shopping activity: products and Designers you view, search, favourite, add to your bag or buy, used to personalise recommendations. You can switch this off at any time in the app settings ("Improve fashion recommendations"), and this data is deleted automatically after 400 days.
- Device and technical data: device type, app version, IP address, a notification token (if you allow notifications) and crash reports that help us fix problems.
- Website analytics (only with your consent): if you choose "Accept all" in the cookie banner, Microsoft Clarity records how you use the website. See Cookies.
- Location: only when you choose to use your current location to set a delivery address on the map. We do not track your location in the background.
Payment data
Card payments are processed on the secure payment page of our payment partner. Labees never receives or stores your full card number or security code. We receive the payment status and a payment reference.
2. How we use your data
- To create and manage your account and verify your email or phone number.
- To process payments, pass your order to the Designer, arrange delivery and handle cancellations, refunds and reported problems.
- To send you order updates and, if you allow them, notifications about your orders and offers. You can turn notifications off in the app or your device settings.
- To personalise what you see, if you have not switched this off.
- To keep Labees secure, prevent fraud and fix technical problems.
- To meet our legal, tax and accounting obligations.
Marketing emails: we send offers, reminders (for example about items left in your bag) and newsletters by email or SMS only if you agreed to receive them when you signed up or subscribed. Every marketing email has an Unsubscribe link, and you can switch them off at any time in your account. Emails about your orders and account are not affected.
We do not sell your personal data, and we do not use it for third-party advertising.
3. Who we share it with
- Designers receive what they need to prepare your order: the items, measurements for made-to-order items, and your name and delivery details.
- Delivery partner (ShipBee) receives your name, phone number, email, delivery address and map location, and the names of the items, to deliver your order.
- Payment partner (Tess Payments) receives your name, email and the order amount to process your payment.
- Service providers who host and run Labees on our behalf: Google Cloud and Google Firebase (hosting, sign-in and phone verification, file storage, push notifications, crash reports), MongoDB Atlas (database), Zoho Mail (account and order emails), Microsoft Clarity (website analytics, only if you accept analytics cookies), OpenStreetMap (address search and maps) and Google (Google sign-in).
- Authorities, where required by law or to protect the rights and safety of our customers, Designers or Labees.
Some of these providers may process data outside Qatar. We only use providers that protect personal data with appropriate safeguards.
4. How long we keep it
- Account data: while your account is open.
- Orders, payments and refunds: as long as required for accounting, tax and legal purposes, even after you delete your account.
- Shopping activity for recommendations: up to 400 days.
- Support requests and uploaded photos: as long as needed to resolve the request and any follow-up.
5. Deleting your account
You can delete your account in the app (Profile → Delete account) or by contacting us. When you do, we remove your name, email, phone number, profile picture, saved addresses and notification tokens, and you can no longer sign in. We keep a record of past orders — including the delivery details on them — only for accounting and legal purposes.
6. Your rights
You can ask us to access, correct or delete your personal data, object to its use for personalisation or marketing, or withdraw your consent at any time. Contact us using the details below and we will respond within 30 days. You may also complain to the competent data-protection authority in Qatar.
7. Cookies
When you first visit the website, a banner asks which cookies you allow. You can change your choice at any time with the "Cookie settings" link at the bottom of every page.
Necessary (always on)
The website uses cookies and your browser's local storage to keep you signed in, remember your bag and followed Designers, and remember your preferences, such as your cookie choice and whether you closed the app banner or sign-up pop-up. The website cannot work properly without them.
Analytics (only with your consent)
If you choose "Accept all", we use Microsoft Clarity to understand how visitors use the website so we can improve it. Clarity creates heatmaps and anonymous session recordings of clicks, scrolling and page navigation, and sets its own cookies for this. What you type in forms is masked and never recorded. Microsoft processes this data on our behalf; see the Microsoft Privacy Statement. If you choose "Necessary only", Clarity is never loaded.
We do not use advertising cookies.
8. Security
We use encrypted connections (HTTPS), store passwords in encrypted form, restrict who in our team can access personal data, and use providers with recognised security standards. No system is completely secure, so please use a strong password and keep it private.
9. Children
Labees is intended for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has given us personal data, please contact us and we will delete it.
10. Changes to this policy
We may update this policy. We will show the new effective date here and tell you in the app or by email about important changes.
11. Contact us
Email info@labees.qa, call or WhatsApp , or write to Labees for Digital Brokerage Platform W.L.L., Doha, State of Qatar.