Delivery, Cancellations & Returns

Effective 2 October 2026

Delivery within Qatar

Where we deliver: to addresses within Qatar. Please drop a pin on the map at checkout so the courier can find you.
Delivery fee (per shop): each Designer ships its part of your bag as a separate order with its own flat delivery fee, shown at checkout before you pay. Free-delivery coupons may be available from time to time.
How it works: after you pay, the Designer accepts and prepares your order. When it is ready, our delivery partner collects it from the Designer and brings it to you. You can follow every step in My Orders.
Delivery times: ready-made items are usually delivered within 1–3 working days of the Designer accepting the order. Made-to-order items take longer because they are made for you — the Designer can tell you the expected time before you order. These are estimates, not guarantees.
If you are not available: the courier will try to contact you on the phone number in your order. Please make sure it is correct.
Communication: we keep you updated on your order in the app and by notification at every step.

When you can cancel: while the order is waiting for the Designer, cancel it from My Orders and it is cancelled right away. Once it is being prepared, you can request a cancellation and the Designer decides.
After dispatch: once an order is out for delivery it can no longer be cancelled.
Made-to-order items: cannot be cancelled once the Designer has started making them.
Your refund: when a cancellation is confirmed — by you, the Designer or Labees — we refund the full amount of that order, including its delivery fee, to the card you paid with.

Report within 48 hours: if a ready-made item is damaged or faulty, wrong (different from what you ordered) or missing, report it within 48 hours of delivery from My Orders → Report a problem. For made-to-order items, see the next section.
Proof: add clear photos of the item, the label and the packaging — they are required for damaged and wrong items.
Keep the item: keep it unused, with its tags and original packaging, until we have reviewed your report.
Review: we review reports within 2 working days and keep you updated in the app.
Exchange or refund: if your report is accepted, you can choose an exchange or a refund to your card. Exchanges are for the same item or another item from the same Designer, subject to availability.
Costs: when the mistake is the Designer's, the Designer covers all costs of the collection, exchange and redelivery — you pay nothing.
Late orders: you can also report an order that is significantly late.

Not refundable: made-to-order pieces are made specifically for you from the measurements you enter. Because they cannot be resold, they cannot be refunded, returned or exchanged — including if you change your mind or entered the wrong measurements. Please double-check your measurements before you pay.
Designer's mistake: if the Designer did not follow the measurements you entered (or the piece is faulty), report it within 48 hours of delivery from My Orders → Report a problem, with clear photos of the piece and of the measurement that is wrong.
Free alteration or remake: if we confirm it is the Designer's mistake, the Designer will alter or remake the piece to the measurements you entered, at no cost to you — including collection and redelivery.
If it can't be fixed: if the Designer cannot complete the alteration or remake within 14 days, or the remade piece still does not match your measurements, you receive a full refund to your card.
Your measurements are the reference: the measurements you entered are saved with your order and are always used for any check.

No returns for non-faulty items: because every item comes from an independent Designer, often in small quantities, we do not accept returns or exchanges for items that are not faulty, wrong or missing — for example if you changed your mind, or chose the wrong size.
Before you order: please check the size guide and measurements, and contact us if you are unsure. This does not affect your rights under Qatari consumer protection law.
Items that can never be returned: earrings and other pierced jewellery, underwear, swimwear and beauty products once opened or worn (for hygiene reasons), and items that have been worn, washed, altered or damaged after delivery.

Where refunds go: always back to the card used for the order. We do not refund in cash.
Timing: we start the refund within 5 working days of a cancellation or an accepted report. Your bank may take a further 5–14 days to show it on your statement.
Automatic refunds: if a Designer cancels your order or does not accept it, you receive a full refund automatically.

We may update this policy from time to time. The version shown here, with its effective date, applies to orders placed from that date.

Email info@labees.qa, or open a support request from the Help Center in the app or the website.